Technical Support Executive, Jobs, 2486

Technical Support Executive - Antrim town

Digital & IT - Digital & IT
Ref: 2486 Date Posted: Tuesday 16 Jul 2019
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Technical Support Executive (£18k-£20k) – Antrim Town


Do you have one years’ experience in a customer service or technical support role?  Do you have some background knowledge of JavaScript, HTML, and CSS?


This job is based in Antrim and comes with a salary of circa £18k - £20k per annum.  Other benefits include a bonus, health, pension, gym membership, free car parking and more.


Who is the company?


Everyone needs to be able to understand the world as well as being able to be understood and language is the passport to communication and understanding.  However, literacy isn’t a privilege that we all enjoy equally.  


Children struggling to read and write can often lose confidence with life-long consequence.  People with learning difficulties like dyslexia can find everyday tasks frustrating.


This local company believes that everyone deserves to be heard and have created technology that helps people all over the world express themselves with greater confidence and fluency.  These products genuinely made lives better.


It’s because of this that the company now employs over 170 people across two separate divisions, (Education & Corporate) with offices in Antrim, Boston and Brisbane.


What does this job involve?


You will provide excellent, timely technical support to all customers (internal and external) via phone, email, instant messaging and social media.  You will be apart of a busy team of four to handle these inquiries and the team acts as the main point of contact for all customers.


You will log all the information relating to the support queries on to the internal system and then liaise with other departments (Sales, Development, QA) to resolve and close these issues.


What skills and experience are needed?


Ideally, you will have at least 1 years’ experience in customer service or technical support with some knowledge of JavaScript, HTML and CSS.  We will also consider recent graduates who have acquired strong communication skills from working in a customer/technical support and have a background in the web technologies already mentioned.  


How do I apply?


The closing date for this job is the 18th July so send an updated CV using the links provided ASAP.