Senior Telesales FMCG, Jobs, 2963

Senior Telesales - FMCG - Craigavon

FMCG - Sales & Marketing
Ref: 2963 Date Posted: Wednesday 24 Nov 2021
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Senior Telesales Position

A subsidiary of one of the largest drinks businesses in the world is now looking for a telesales executive to act as main point of contact between wholesale and their accounts across Northern Ireland.

As Telesales Executive you will be responsible for:

  • Acting as the first point of contact with customers.
  • Increase customer awareness across full product offering, while understanding the customers' business to best match their needs.
  • Process all customer enquiries, orders and general administration timely and accurately.
  • Maximise sales by continually expanding orders, up-selling and cross-selling products on both incoming and outgoing calls.
  • Develop and maintain full product knowledge of all products and the prices while also being market aware of competitors.
  • Maintain, through the effective use of a follow up process, regular contact with new and existing customers to ensure that relationships are maintained for potential repeat business.
  • Build long-term sustainable working relationships with customers and related parties by being the voice of the company.
  • Have attention to detail and experience of getting sales across the line.
  • Liaise with and support field-based Sales Representatives to ensure that customers' pricing and orders are processed timely.

Essential Qualities / Skills

  • Capability of proving sales track record in acquiring cross/up sell business and developing customer accounts.
  • Experience of proving credibility with customers and building strong customer relationships
  • Motivated and driven to achieve sales targets.
  • Excellent and accurate literacy and numeracy skills.
  • The ability to work in a busy environment.
  • Outstanding organisation skills and ability to prioritise work.
  • A keen interest in delivering superb customer service.
  • A proactive approach to problem solving and issue resolution.

Desirable Qualities / Skills

  • Minimum of 2 years experience in a similar role which is a hybrid of a sales role with some customer service elements is preferred.
  • Proficient in Microsoft Outlook, Word & Excel.
  • Knowledge of MS Navision is desirable.
  • Ability to think creatively in proposing customer solutions
  • Ability to work in office, 5 days p/w.

For more information please contact sarah on

Sarah will be in touch soon.