Head of Managed Service Operations, Jobs, 2933

Head of Managed Service Operations - Belfast

Professional services - Production, Operations
Ref: 2933 Date Posted: Thursday 10 Jun 2021
LinkedIn ShareShare

TRG Screen: Head of Managed Service Operations – Belfast (£60k - £70k)

What Is workplace culture, why does it matter, and what counts as ‘good’ these days?

The right culture can attract and retain top talent that values positivity while reducing negative behaviour and staff turnover.

I can tell you from personal experience that TRG Screen has created a culture that has attracted some of the top talent in Northern Ireland.

At the height of the pandemic, the CEO made a point to personally reach out to each of the 200 team members to reassure them that their job was safe and that TRG was performing well.

Since they acquired Axon FS in 2019, they have invested heavily in the Belfast office and established key teams including a Managed Service team.

The Managed Service team enables large financial and fortune 500 companies to manage market data and other related costs by implementing a bespoke inventory system.  They maintain the product catalogue, by Adding/Updating/Removing Vendors, Accounts, Services, Pricing, Contracts, and Inventory.  They also perform independent analysis and research to solve data and/or application problems.

The Head of Managed Service Operations is a newly created role targeted with improving delivery transparency and consistency and deliver a more efficient global service.

As Head of Managed Service Operations, you’ll work very closely with other teams (Relationship Management, Customer Success, Product Management, IT Operations) to ensure that Managed Service clients are receiving a best-in-class experience. You will focus on building global operations, scaling an efficient global team, implementing automation tools and standardised processes to drive efficiency.
This role is both technical and operational.  You will have the technical acumen to understand requirements and objections, and the ability to articulate the TRG Screen Managed Service value proposition.  Additionally, you must be an exceptional leader who can mentor and develop team members.

The Person

You will have 10+ years experience of working in an operations team for a financial institution along with demonstrated experience of managing a team.  Ideally, you will have implemented a similar strategy to help improve the efficiency of processes in an operational team.   You will have the proven ability to effectively manage global teams.  You’ll also be able to manage change effectively.  You will have the autonomy to set up internal SLAs to achieve a high level of quality. 

From a technical perspective, you’ll have experience with enterprise-wide software solutions.  You will have experience creating performance dashboards focusing on analytics and process improvements. If you have experience with process automation tools such as RPA, it’ll be a big advantage. Preference will be given to someone with experience with procurement systems typically used at financial institutions such SAP/Ariba and Coupa.

For more info, you can give me a call/text/WhatsApp on 077 8988 6539 for a confidential discussion.

Gareth will be in touch soon.