Customer Support Representatives (Global Order Fulfillment) 1 year FTC, Jobs, 2975

Customer Support Representatives (Global Order Fulfillment) 1 year FTC - Belfast

Manufacturing - Logistics, Supply Chain & Procurement
Ref: 2975 Date Posted: Monday 06 Sep 2021
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2 x Customer Support Representatives (Order Fulfillment), 1 year FTC

You’ll be working for a tech giant that’s products help some of the world’s largest businesses, joining a newly created team in a Centre of Excellence with a Global Telecoms market leader.

Ideally, you will be a business, finance or supply chain graduate who wants to build a long-term career in a very successful company. 

You will be working with large data sets, so need to be very proficient with Excel (V-Lookups, Pivot tables etc.) and ideally you will have worked with applications like Oracle/SAP or Salesforce.

For this role, you’ll need to have business-level written and spoken English language skills as you’ll be working with some of the company’s key clients globally.

You will be supporting clients within the America region, because of this there will be a shift pattern of 2pm - 10pm.

You’ll support client relationships, interfacing with the internal supply chain, product, and shipping teams you will plan & schedule customer orders, ensuring on-time delivery and customer requirements are met.

The role will be extremely varied but some of the daily tasks you’ll be responsible for include:

  • New Order Scheduling - Align Target date to weekly output commitment for all new orders within 48 hours of booking.
  • Existing order board alignment - Drive schedule alignment to customer request or project deployment. Work any supply gaps with Global Fulfilment Leaders. 
  • Order Re-schedules on Oracle – Update Oracle based on revised supply commits or allocation decisions. Pro-actively communicate any changes to Order Delivery
  • Complete Forecast and supply analysis of potential opportunities to establish projected shipment dates ahead of customer PO’s


Michelle will be in touch soon.