Client Support Order Processor, Jobs, 2304
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Client Support - Order Processor - Antrim

Competitive salary - Business Support
Ref: 2304 Date Posted: Monday 11 Feb 2019
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This position could be the next step in your career if you..

 

  • Would like to be part of a small support team within a quickly growing SME.
  • Enjoy dealing with local, regional and national business customers
  • Pride yourself on your positivity and high levels of customer service
  • Are logical with ability to take initiative to contribute to overall business goals.
  • Are keen to be valued within a business and for your successes/accuracy and consistency to be seen and appreciated.
  • Enthused to join a business where there is a strong team ethic and shared goals and objectives.

 

 

The Business

Our client is an indigenous distributer and service provider, supplying to Commercial and Public Sector businesses across the UK and Ireland.

 

The company is a partner of choice for instantly recognisable business brand names, are the only company in Ireland to be certified to global industry standard and have held solid relationships with international channel partners for many years.


An expertly run, lean organisation with an engaged, friendly and collaborative team of people working across all functions, the business has grown rapidly in recent years and are set to double T/O in next 3 years.

 

The Role

 

Supporting the Client Relationship Manager , you will process and support and verify customer orders and where relevant work with customers to ensure a high degree of customer satisfaction.

 

The right candidate will have some experience of working in a similar role and enjoy providing excellent business to business customer service. You will be confident, positive and hard working with excellent attention to detail and have an ability to be reactive when required.

This varied role will include the following responsibilities:

  • Accurately processing and confirming customer orders
  • Answering and dealing with telephone calls
  • Dealing with pricing and general enquiries via email
  • Building strong relationships with key customer and partner contacts
  • Liaising with partners and customers via phone and email to organise and agree collection and service dates
  • Dealing with discrepancies
  • Approving orders
  • Administrative work around sales order numbers and processing.
  • Maintaining and preparing spreadsheets

The Person

  • Relevant qualifications/certifications
  • Minimum 1 year's experience in similar role
  • Excellent customer service and communication skills
  • Ability to multi-task, prioritise and remain calm under pressure
  • Good organisation
  • A team player & can-do attitude
  • Strong attention to detail and consistent accuracy
  • Good knowledge of Microsoft Office Products including Excel
  • Good standard of literacy in written English

Immediate interviews so apply today to avoid missing out!