Client Services Specialist/Manager
Senior support role for major client with local full-service agency
Are you a natural project manager, with a high level of attention to detail - could you operate to quality check the output and effectiveness of the work of one of the largest independent marketing agencies in Belfast?
Our client, who's grown steadily through the pandemic - in team size & client portfolio is keen to appoint a key point of contact in their business to oversee and approve all monthly reporting, budget monitoring, system and software performance and client satisfaction.
Through recent business wins there is a considerable account to focus on in the inital stages and the opportunity in the business at large moving forward will be considerable.
The client services specialist will liaise across all departments, focussing on delivering excellence in customer service and experience. A highly organised, confident and methodical individual they will have an active part in assisting the business to ensure that projects run smoothly, client expectations are managed, records and information are kept up to date and in an accessible fashion and that client satisfaction is assured.
The client services specialist will have a responsibility to understand the marketing communications landscape alongside the broader commercial environment and will consider client and agency issues at a strategic level.
A strong understanding of each client’s business and marketing objectives will be key to drive engagement and profitability and to maintain excellence in quality of output.
If this piques your interest please contact email@example.com for a full job description and details of the process.